We want every session on RemedyReadings to be a good experience. If something's gone wrong, here's how refunds work.
Our Approach
Refunds are considered on a case-by-case basis. Because sessions involve a live, personal conversation between you and a Reader, we review each request individually rather than offering automatic refunds.
How to Request a Refund
To request a refund, please email us at [email protected] with the following information:
- The date and time of the session in question
- The name of the Reader you spoke with
- A clear description of the issue you experienced
Please include all three pieces of information in your first email — this helps us look into your request as quickly as possible without needing to go back and forth.
What Happens Next
We'll review your request personally and get back to you within a reasonable timeframe. Submitting a request doesn't guarantee a refund will be granted, but we take every report seriously and will look into it fairly.
Wallet Balance
If you have an unused wallet balance and wish to discuss having it refunded, please also contact us using the details above.