Frequently Asked Questions
Getting Started
Do I need to create an account to use RemedyReadings?
Yes, you'll need to register with your name, email, and date of birth (we require all users to be 18 or older) before you can chat or call with a Reader.
How do I pay for a reading?
You top up a wallet using a debit or credit card, then sessions are billed automatically from your wallet balance as you go — there's no separate payment step per session.
Is there a minimum top-up amount?
Yes, top-ups come in set amounts (currently £10, £20, £40, or £60). First-time customers also get a 10% discount on their first top-up.
How Sessions Work
How am I charged during a session?
You're billed per second, at the rate your chosen Reader has set — their rate is always shown clearly on their profile before you start. A small amount is reserved from your wallet when the session begins, and once it ends, you're charged only for the time actually used — any unused amount goes straight back to your wallet.
What happens if my wallet balance runs out mid-session?
The session will end automatically once your balance is used up, so you're never charged more than you have available.
What happens if the call or chat disconnects unexpectedly?
You're only ever charged for the time genuinely used, not for any part of the session lost to a dropped connection.
Can I see a transcript or recording afterward?
Yes — chat sessions can be downloaded as a transcript, and call sessions are recorded (both parties are notified of this at the start of the call), so you can look back on your reading afterward.
Choosing a Reader
How do I find the right Reader for me?
You can browse Readers by category (such as Love & Relationships, Career, and more), check their bio, rating, and reviews, and see whether they offer chat, call, or both.
Can I read reviews before choosing a Reader?
Yes, every Reader's profile shows their star rating and a breakdown of past customer reviews.
Can I get notified when a specific Reader comes online?
Yes — if you favourite a Reader, you'll get an SMS alert the next time they come online for chat or call (you can opt out of this at any time).
Trust & Safety
What if I have a bad experience with a Reader?
You can report a session directly, and our team reviews all reports. See our Refunds page if you'd like to request a refund for a specific session.
Is my personal information kept private?
Yes — see our Privacy Policy for full details on what we collect and how it's protected.
Account & Billing
Can I get a refund on my wallet balance?
Refunds are considered case-by-case — see our Refunds page for exactly how to request one.
How do I delete my account?
Contact us using the details on our Contact Us page and we'll help you with this.